TASK 5 COMPLAINT LETTER

WULAN & CO. LTD

Jl. Senayan No. 118

Jakarta

Your ref : ZA/MM/08

Our ref   : DW/SM/03

15 November 2016

PT. Mitsubishi Electric Indonesia

Tangerang

Banten

Dear Zoey,

Through this letter we would like to inform you that our orders had arrived. Our orders are :

• 5 STAND FAN /LV16-RS
• 4 STAND FAN /LV-16GS

However, after we checked the products you sent us, there are some damages of some fan.  We are not sure whether the damaged has been caused by poor handling or wrong packing. But, we already mentioned before that we required our orders to be handled with care. Eventhough we received our orders in time, but we can not accept the damaged products.

We will send back the damages products to your company. We hope we will receive the replacements within a week.

Thank you for your concern.

Yours sincerely,

Ms. Dwi Wulandari

Sales Manager

Reference :

http://www.tutorialbahasainggris.com/3-contoh-surat-komplain-dalam-bahasa-inggris-dan-artinya.html